Need Help? We’re Here for You

If you have questions, you can always email us at info@zeralion.com 

Our team aims to reply within 24 hours. You might also find the answer you’re looking for in our Frequently Asked Questions.

Frequently Asked Questions (FAQ)

When will my order arrive?
We process orders within 1–2 business days. Shipping typically takes 5–7 business days depending on your location. If your delivery is delayed, please get in touch.

Where can I find my tracking number?
As soon as your order has shipped, you’ll receive an email with your tracking number. Be sure to check your spam or junk folder. Please note that tracking links may take a little while to activate.

How can I track my order?
You can track your parcel anytime using this link:
https://zeralion.com/apps/parcelpanel

How do I return an item?
Email us at info@zeralion.com with your order number and reason for return. We’ll provide you with the next steps.

Can I change my delivery address after placing an order?
If your order hasn’t shipped yet, we may be able to update your address. Please contact us right away with your name, order number, and new address.

What should I do if I received a damaged item?
If your order arrives damaged, email us with your order number and a description or photo of the issue. We’ll sort it out quickly.

What if my order is incomplete or damaged?
If something is missing or broken, please contact us within 30 days. Our 30-day money-back guarantee covers these cases.

How long does shipping take?
Once processed, delivery usually takes 5–7 business days. Shipping details are included in your order confirmation.

What condition must returns be in?
Items must be unused, in original packaging, and in perfect condition to qualify for a return.

Who pays for return shipping?
If the item is defective or damaged, we cover the return shipping. For all other returns (such as size exchanges), customers are responsible for shipping costs.

What if I ordered the wrong size?
Please contact us as soon as possible. If your order hasn’t shipped yet, we can help adjust it and recommend the right size.

Contact Information

Store Name: Zeralion
Address: 211 E 43rd St, 7th Flr 657, New York, NY 10017, United States
Email: info@zeralion.com
Phone: +18884251249
Customer Service Hours: Monday to Friday – 9:00 AM to 5:00 PM EST

We strive to respond within 24 hours.